SolveIT announces release of new module to its CustomView® suite of applications; signs up Aprons, Etc.
WESTBOROUGH, MA, Sept. 8, 2008 - SolveIT Inc. today announced it added a new module to its CustomView® suite of applications. It also announced that it has signed up Aprons, Etc as its client. The Westborough-based minority-owned IT solutions provider announced the release of eGain Module to its client
The module enables manufacturers to better connect with their customer base. The solution captures customer enquiries and helps the manufacturer to keep track of the enquiry. The module also gives complete control to the manufacturer and helps them better coordinate with the distributors.
"We are glad to offer the eGain Module to our customers," Vasu Ram, the CEO of SolveIT said. "We have designed the solution keeping in mind how some manufacturers struggle to know their customers and fail to track their enquiries and have devised the solution in a way that it will provide all the necessary information to the manufacturer about the customers and their enquiries. Also, the solution gives the manufacturers ultimate control of their supply chain.
"The software offers the manufacturer the ability to discern customer trends and preferences. By letting the manufacturer know which products sell better, the solution gives him trends on customer demands, which can certainly help the company to better serve its customers." As soon as SolveIT rolled out the new release, it signed up Aprons, Etc., a South Carolina-based manufacturer of aprons and uniforms to implement its eGain Module from the CustomView® suite of applications.
"We are pleased to inform that SolveIT has signed up Aprons, Etc. as a client for our new eGain Module," said Vasu. "We welcome Aprons, Etc. and I am sure that the company will benefit from SolveIT's strong technical expertise. With our eGain Module, I am confident that Aprons will understand its customers better and solidify its supply chain."
"Aprons, Etc., through partnership of SolveIT Corp., developed the connection our company needed," said Scott Thackston, Executive Vice President, Aprons, Etc. "By supplying a custom eGain solution that allows our Distributor Partner Network direct product leads and contact from web based End-user/customer request, this unique portal provides a seamless process so Aprons, Etc. can monitor and cultivate leads into actual booked business with measured ROI."
The module enables manufacturers to better connect with their customer base. The solution captures customer enquiries and helps the manufacturer to keep track of the enquiry. The module also gives complete control to the manufacturer and helps them better coordinate with the distributors.
"We are glad to offer the eGain Module to our customers," Vasu Ram, the CEO of SolveIT said. "We have designed the solution keeping in mind how some manufacturers struggle to know their customers and fail to track their enquiries and have devised the solution in a way that it will provide all the necessary information to the manufacturer about the customers and their enquiries. Also, the solution gives the manufacturers ultimate control of their supply chain.
"The software offers the manufacturer the ability to discern customer trends and preferences. By letting the manufacturer know which products sell better, the solution gives him trends on customer demands, which can certainly help the company to better serve its customers." As soon as SolveIT rolled out the new release, it signed up Aprons, Etc., a South Carolina-based manufacturer of aprons and uniforms to implement its eGain Module from the CustomView® suite of applications.
"We are pleased to inform that SolveIT has signed up Aprons, Etc. as a client for our new eGain Module," said Vasu. "We welcome Aprons, Etc. and I am sure that the company will benefit from SolveIT's strong technical expertise. With our eGain Module, I am confident that Aprons will understand its customers better and solidify its supply chain."
"Aprons, Etc., through partnership of SolveIT Corp., developed the connection our company needed," said Scott Thackston, Executive Vice President, Aprons, Etc. "By supplying a custom eGain solution that allows our Distributor Partner Network direct product leads and contact from web based End-user/customer request, this unique portal provides a seamless process so Aprons, Etc. can monitor and cultivate leads into actual booked business with measured ROI."